LDR Knowledge Base (Keep it ISO)

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====== Inspection vs. Full Service: What's included? ======

Logistics Done Right Inc offers customizable levels of service for your removed or returned inventory. The conversation starts with the basic level of service you need: inspection or full service.

^ ^ ^Inspection^Full Service|
^{{:public_pages:services:sealed_box.png?64x60}}|Check if factory seals are broken or other signs item was unboxed.|{{:public_pages:services:green_check.png?64x62}}|{{:public_pages:services:green_check.png?64x62}}|
^{{:public_pages:services:damaged_package.png?64x53}}|Check for physical damage from shipping.|{{:public_pages:services:green_check.png?64x62}}|{{:public_pages:services:green_check.png?64x62}}|
^{{:public_pages:services:damaged_item.png?64x54}}|Check items for scratches, dents, cracks, or stains.|{{:public_pages:services:green_check.png?64x62}}|{{:public_pages:services:green_check.png?64x62}}|
^{{:public_pages:services:stop_fraud.png?64x59}}|Check for signs of fraud, and make sure the correct item was returned.|{{:public_pages:services:green_check.png?64x62}}|{{:public_pages:services:green_check.png?64x62}}|
^{{:public_pages:services:check_parts.png?64x64}}|Check for missing or damaged parts and components.|{{:public_pages:services:green_check.png?64x62}}|{{:public_pages:services:green_check.png?64x62}}|
^{{:public_pages:services:clean_item.png?64x65}}|Basic cleaning, such as removing dust, fingerprints, or minor debris.*| |{{:public_pages:services:green_check.png?64x62}}|
^{{:public_pages:services:repackage.png?64x61}}|Replace missing or damaged packaging, parts, components, or inserts.**| |{{:public_pages:services:green_check.png?64x62}}|
^{{:public_pages:services:power_on.png?64x56}}|Check if the item powers on and works properly (where applicable).| |{{:public_pages:services:green_check.png?64x62}}|
^{{:public_pages:services:reset_and_restore.png?64x76}}|Restore the item to factory default settings, or reinstall firmware (where applicable).| |{{:public_pages:services:green_check.png?64x62}}|

====== Which one do I need? ======

That depends on the products you sell and your supply chain. Here are some situations where each service makes a lot of sense.

^Inspection is best if…^Full Service is best if…|
|Items are low-cost with very little resale value as used.|Your items are [[:public_pages:new_sellers:ecommerce_business_models_explained|private label]].|
|It's cheap and easy to recoup losses by claiming items with your supplier.|Your items are expensive, and have strong resale value as "used" or "refurbished" items.|
|You mainly need to verify the right item was returned in reasonable looking condition.|You are having bad reviews, but you aren't sure why.|
| |You are experiencing quality issues or disputes with your supplier.|

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LDR Knowledge Base (Keep it ISO)

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